FAQ
About The Brand
What is Jenn of Arch?
Jenn of Arch is a beauty brand created by a Jenepher Reynolds, a seasoned makeup artist with over 20 years of experience. Jenn of Arch was born from the desire to make brows—and makeup in general—easier and more accessible for everyone, regardless of age, gender, or skill level. The brand is dedicated to helping individuals discover their unique beauty and express themselves confidently.
What makes Jenn of Arch different from other makeup brands?
We focus on simplifying makeup routines with thoughtfully designed products that are easy to use and help you achieve a personalized, polished look effortlessly.
Are your products cruelty-free?
Absolutely. All Jenn of Arch products are cruelty-free and never tested on animals.
What services do you offer at Jenn of Arch?
We specialize in personalized makeup application, facials, and beauty consultations. Whether you're preparing for a special occasion, a routine skincare treatment, or need a beauty refresh, we've got you covered! You can check all of our services and prices here.
Where is your studio located?
Our studio is located at 41 Grafton St., Charlottetown, PEI C1A 1K6. It's a serene, welcoming space where we focus on creating a personalized experience for each of our clients.
Do I need to book an appointment in advance?
Yes, we recommend booking an appointment in advance to ensure we can accommodate your schedule. You can easily book online here.
Shipping & Returns
How are shipping rates calculated?
Shipping charges will be calculated and displayed at checkout based on the shipping method and delivery address.
We offer FREE SHIPPING on orders over $150.
How long does it take for my order to be processed and shipped?
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, shipments may be delayed by a few days, so please allow additional time for delivery.
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
How do I start a return?
To begin a return, please contact us at info@jennofarch.com. After we approve your return, we will send you a return shipping label and instructions on how to send your item back to us. Please send the return to 41 Grafton St., Charlottetown, PEI C1A 1K6.